SMS Privacy Policy

We collect mobile phone numbers through the following channels:

• Website opt-in forms: When you submit your phone number through a contact, inquiry, or registration form on our website and expressly consent to receive SMS communications.
• Text-to-join keywords: When you send a keyword (such as [KEYWORD]) to our designated short code or long code number [PHONE NUMBER].
• Verbal consent at point of sale or consultation: When you provide your mobile number and give explicit oral or written consent during an in-person, phone, or virtual interaction with our team.
• Paper or electronic sign-up forms: When you complete a physical or digital enrollment form that includes an SMS opt-in disclosure.
• Deal submission or inquiry portals: When you use our deal submission or lead capture portals and opt in to receive updates via text message.

We collect only the mobile phone number you voluntarily provide. We do not purchase phone number lists or collect numbers without your direct knowledge and express consent. Each collection point includes a clear disclosure that SMS messages may be sent and explains how to opt out at any time.

We use your mobile phone number and related SMS data solely for the following purposes:

• Transactional communications: Sending confirmations, appointment reminders, deal status updates, and responses to inquiries you have submitted.
• Service and operational notifications: Informing you of changes to scheduled appointments, required documentation, or updates to ongoing transactions.
• Marketing messages (with explicit consent only): Sending promotional content, property opportunities, market insights, or special programs when you have separately opted in. Message frequency may vary; typical frequency is [MESSAGE FREQUENCY, e.g., up to 4 messages per month].
• Customer support: Responding to inquiries or support requests you initiate via text message.

We will not use your mobile phone number for purposes materially different from those disclosed at the time of collection without obtaining your renewed, affirmative consent.

Message and data rates may apply. You are responsible for any charges from your mobile carrier associated with SMS messages sent to or received from us.

We retain SMS-related data — including your mobile phone number, consent records, message logs, and opt-in/opt-out timestamps — for the periods described below:

After the applicable retention period, data is securely deleted or anonymized using [DELETION/ANONYMIZATION PROTOCOL]. We may retain data longer where required by applicable law, regulation, or ongoing legal proceedings.

We do not sell, rent, or trade your mobile phone number or SMS communication data to third parties for their own marketing purposes. Access to SMS data is strictly limited as follows:

• Authorized service providers: We may share data with vendors that process SMS messages on our behalf, including our SMS platform provider [SMS PLATFORM/VENDOR NAME], subject to contractual obligations that prohibit further disclosure or independent use. All vendors must adhere to [SECURITY STANDARD, e.g., SOC 2 Type II or equivalent].
• Legal compliance: We may disclose data when required by a valid court order, subpoena, government investigation, or as otherwise required by law.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, SMS data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.
• Consent-based sharing: We may share data with additional parties only if you have provided separate, explicit consent for such sharing.

No SMS opt-in data or consent records will be shared with third parties for their own independent marketing or promotional activities under any circumstances.

We implement reasonable and industry-standard technical, administrative, and physical security measures to protect your mobile phone number and SMS data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Mobile phone numbers and consent records are encrypted at rest using [ENCRYPTION STANDARD, e.g., AES-256] and in transit using [TRANSIT SECURITY, e.g., TLS 1.2 or higher].
• Access controls: Access to SMS data is restricted to authorized personnel via role-based access controls and multi-factor authentication.
• Vendor security requirements: Third-party SMS service providers are required to maintain standards consistent with [SECURITY STANDARD, e.g., SOC 2 Type II or ISO 27001].
• Regular audits: We conduct [FREQUENCY, e.g., annual] security reviews and vulnerability assessments of systems that store or process SMS data.
• Incident response: We maintain a data breach response plan and will notify affected individuals and appropriate authorities as required by law in the event of a confirmed breach involving SMS data.

While we take commercially reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Subject to applicable law, you have the following rights with respect to your SMS-related personal data:

• Right to access: You may request a copy of the SMS-related personal data we hold about you, including your phone number, consent record, and message history.
• Right to correction: You may request that we correct inaccurate or incomplete information associated with your mobile number.
• Right to deletion: You may request that we delete your phone number and associated SMS data, subject to our legal retention obligations.
• Right to withdraw consent: You may withdraw your consent to receive SMS messages at any time (see Section 7). Withdrawal does not affect the lawfulness of prior processing.
• Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of your SMS-related data.
• Right to file a complaint: You may file a complaint with your applicable state privacy regulator or with the Federal Communications Commission (FCC).

To exercise any of these rights, contact us using the information in Section 9. We will respond to verifiable requests within [RESPONSE TIMEFRAME, e.g., 30 days] in accordance with applicable law.

You may opt out of receiving SMS messages from us at any time using any of these methods:

• Reply STOP: Text the word STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) in response to any SMS message we send. You will receive a one-time confirmation and then no further SMS messages from that program.
• Reply HELP: Text HELP to receive information about our SMS program and opt-out instructions.
• Written or email request: Contact us at connect@profitified.com with your mobile number and an opt-out request.
• Account settings: If you have a user account, update your SMS communication preferences in your [ACCOUNT SETTINGS PAGE/PORTAL NAME].
• Phone request: Call 804-552-5557 to be removed from our SMS communications list.

Opt-out requests are processed within [PROCESSING TIME, e.g., 24–72 hours]. After opting out, you may continue to receive transactional or legally required messages related to an active service relationship, unless you also request deletion of your account or relationship data.

If you opt out and later wish to re-enroll, you may do so by providing fresh consent through any collection method described in Section 1.

We are committed to full compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227) ("TCPA"), its implementing regulations, and applicable FCC orders and guidance. Our TCPA compliance practices include:

• Prior express written consent: Before sending any marketing SMS messages using an automatic telephone dialing system (ATDS), we obtain prior express written consent clearly authorizing us to send such messages to the mobile number provided.
• Consent documentation: We record and retain each consent event — including date, time, consent language presented, and mobile number — for a minimum of [RETENTION PERIOD, e.g., 4 years].
• Calling hours: Automated SMS messages are sent only between [HOURS, e.g., 8:00 a.m. and 9:00 p.m.] in the recipient's local time zone, consistent with TCPA restrictions.
• Do Not Call compliance: We maintain and honor internal do-not-contact lists and check against applicable federal and state Do Not Call registries where required.
• No consent to third parties: Consent obtained for our SMS programs is not transferable to or usable by unaffiliated third parties.
• Revocation of consent: We honor any reasonable method of revocation communicated by the consumer, including verbal, written, electronic, and keyword-based opt-out requests.
• Compliance certifications: [COMPLIANCE CERTIFICATION DETAILS, e.g., Our SMS platform is certified under the CTIA Short Code Monitoring Program and the Campaign Registry (TCR) for 10DLC messaging.]

We review and update our TCPA compliance procedures on a [FREQUENCY, e.g., semi-annual] basis. Questions about our compliance practices may be directed to [COMPLIANCE CONTACT EMAIL OR TITLE].

If you have questions, concerns, or requests related to this SMS Privacy Policy, please contact us:

We will acknowledge receipt of your inquiry within [TIMEFRAME, e.g., 5 business days] and respond substantively within [TIMEFRAME, e.g., 30 days], or as required by applicable law.

This Policy was last reviewed on January 1, 2025. We reserve the right to amend this Policy at any time. Material changes will be communicated via SMS notice to enrolled users and/or by posting the updated Policy to our website. Continued use of our SMS services after the effective date of any change constitutes acceptance of the revised terms.